Head of Customer Success and Support – Net Insight

Net Insight provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows. Net Insight is headquartered in Stockholm and is now looking for an Head of Customer Success and Support to join the team.

Net Insight is currently looking for an Head of Customer Success and Support. As the new team member of Net Insight your main task will be to set the overall vision and strategic plan to maximize Customer success for Net Insight. Within Customer Success, there are three areas of focus: Customer Success Management (CSM), Customer Expertise and Technical Support. All teams work with Net Insight’s customers to ensure they are fully supported by Net Insight’s products and solutions..

Experience & Competence

  • Interest and ability to understand technology
  • Broad technical knowledge
  • Previous experience of having overall responsibility for a support team
  • Competence and experience from software and hardware product development (focus on software)
  • Experience from working with agile, scrum, continuous improvement methods
  • International experience is a merit

Personality & Leadership

  • Ambitious and results-oriented personality, who generates positive energy
  • Strong and stable leader, skilled in communications
  • Inclusive leadership skills with ability to lead, motivate and develop the team
  • Excellent ability to forecast projects requirements. Be able to adopt to shifting priorities and be flexible as well as adaptable when needed
  • Ability to communicate and interact with people at all levels of the organization and to understand and support the needs of internal and external stakeholders

Areas of Responsibility

  • Manage Customer Success Managers, develop a strong culture of individual contribution. And ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • Handle Customer/internal escalations and deal personally with difficult customer situations and issues. Work with the relevant teams to identify, prioritize and resolve customer issues in order to meet customer objectives and goals
  • Oversee the resource planning and management of the team, ensuring customers are fully supported in their needs

 

Start: As soon as possible
Location: Stockholm/Solna, Net Insight office
Reporting to: Ulrik Rohne, COO & CTO Media

DO YOU WANT MORE INFORMATION?

We’re looking forward to answer your questions and supply you with more information. Please contact:

 

Magnus Myhr 
magnus.myhr@dmatch.se
+46 72 189 34 41

 

APPLY TO THE POSITION HERE


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