Are you an experienced technical consultant who thrives on solving complex problems, building trusted customer relationships, and ensuring successful delivery in demanding enterprise environments?

Omilon is a leading provider of digital healthcare solutions, helping healthcare organizations streamline critical communication and workflow processes. With a strong customer base across the Nordic region and a growing demand for digitalization in healthcare, Omilon continues to strengthen its Delivery organization to support long-term customer success.

As a System Consultant, you will play a central role in that journey. Acting as the technical bridge between customers, Product Development, Support, and Sales, you will combine advanced troubleshooting, technical implementations, customer advisory, and project coordination to ensure successful outcomes. This is a highly visible role where you will work closely with healthcare organizations, IT departments, and internal stakeholders to deliver reliable solutions, solve complex technical challenges, and contribute to the continuous improvement of both customer environments and Omilon’s products.

Experience & Competence
• Minimum 5 years of experience working with technical troubleshooting in enterprise environments
• Experience from 2nd line support, application management, customer success, implementation, technical consulting, technical project management, or similar roles
• Experience working with larger organizations and complex IT environments involving multiple stakeholders and technical dependencies
• Strong understanding of Windows environments, applications, infrastructure, and client-server environment
• Experience with technical implementations, deployments, upgrades, and customer deliveries
• Experience troubleshooting business-critical applications and identifying root causes across systems, infrastructure, integrations, and third-party solutions
• Experience working with databases, and SQL for troubleshooting, analysis, and configuration purposes
• Understanding of integrations, APIs, data flows, and communication between systems
• Experience collaborating with customer IT departments, infrastructure teams, vendors, and development organizations
• Experience participating in or leading technical projects, implementations, or workstreams
• Experience documenting solutions, technical environments, project outcomes, and recommendations
• Experience from healthcare, e-health, medical technology, or other highly regulated environments is preferred but not required
• Experience working with virtualized environments such as Citrix or VMware is an advantage
• Experience working across Nordic or international organizations is an advantage
• Academic degree within IT, Computer Science, Engineering, Information Systems, or equivalent practical experience
• Fluency in Swedish and English

Personality
• Strong communicator, both verbally and in writing
• Structured, analytical, and methodical in problem solving
• Self-going with a strong sense of ownership and accountability
• Customer-oriented and motivated by creating value through technology
• Comfortable interacting with technical and non-technical stakeholders
• Collaborative and capable of building trust across customers, development teams, and internal functions
• Curious and genuinely interested in technology and continuous learning
• Solution-oriented with the ability to stay calm and pragmatic in complex situations
• Comfortable working independently while also contributing to a team environment
• Transparent, open and honest with ability to handle a “flat” organization
• Positive, professional, and motivated by helping strengthen and develop the delivery organization

Main Responsibilities
• Advanced troubleshooting and 2nd line support
• Technical implementations and customer deliveries
• Customer advisory and technical project coordination
• Ensure a strong user experience through training and follow-up
• Collaboration with Product Development and Sales
• Documentation, testing, and continuous improvement

Implementations & Technical Deliveries
• Plan and execute technical implementations, upgrades, and customer deployments
• Support customers during onboarding, migrations, and introduction of new functionality
• Ensure that solutions are configured, tested, and delivered according to agreed requirements
• Coordinate technical activities between customer organizations and internal teams
• Contribute to successful adoption and utilization of Omilon’s solutions

Customer Dialogue & Technical Advisory
• Act as a trusted technical advisor to customers
• Translate customer requirements and challenges into practical technical solutions
• Support customers in understanding system functionality, technical possibilities, and best practices
• Participate in customer meetings, workshops, and project discussions
• Contribute technical expertise during presales activities when required

Documentation & Continuous Improvement
• Produce and maintain technical documentation, reports, and implementation material
• Document lessons learned, technical recommendations, and customer-specific solutions
• Contribute to improving delivery processes, support routines, and implementation methodologies
• Share knowledge and best practices across the Nordic organization

Customer retention and customer feedback
• Contribution to continuous improvement initiatives
• Documentation quality and knowledge sharing
• Collaboration and support across Nordic Delivery teams

Goals of the Role
• Strengthen Omilon´s technical delivery capabilities and serve as a key technical resource within the Delivery organization
• Deliver high-quality troubleshooting, support, and implementation services to customers
• Improve resolution times and customer satisfaction through structured troubleshooting and followup
• Build strong relationships with customer IT organizations and key stakeholders
• Contribute to successful implementations, upgrades, and customer projects delivered on time and with high quality
• Improve collaboration between Delivery, Sales, Support, and Product Development
• Support the continued development of Omilon’s products through customer insights and technical feedback
• Contribute to building a stronger and more scalable delivery organization